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Suppliers represent external vendors or manufacturers who provide products for your store. This is primarily used in dropshipping scenarios where products are shipped directly from the supplier to the customer, without you handling inventory yourself.
The supplier feature must be enabled by your developer before it appears in the admin panel. If you don’t see “Suppliers” in the sidebar, ask your developer to enable it in the configuration.

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Accessing Suppliers

When the feature is enabled, suppliers appear under the Products section:
  1. Click on Products in the sidebar
  2. Select Suppliers from the submenu
Suppliers list page

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Adding a Supplier

To add a new supplier:
  1. Click the Add supplier button
  2. Fill in the supplier details
  3. Click Save
Add supplier form

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Supplier Fields

FieldRequiredDescription
NameYesThe supplier’s company name
EmailNoContact email for placing orders
PhoneNoContact phone number
Contact NameNoPrimary contact person at the supplier
WebsiteNoSupplier’s website URL
DescriptionNoDetails about the supplier and their products
NotesNoInternal notes (not visible to customers)
StatusNoWhether the supplier is active

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Editing a Supplier

To update a supplier’s information:
  1. Click the Edit icon next to the supplier
  2. Modify the fields you want to change
  3. Click Save

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Enabling or Disabling a Supplier

Toggle the Status switch in the list to quickly enable or disable a supplier. Disabled suppliers are still linked to their products but are marked as inactive.

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Linking Products to Suppliers

Products are linked to suppliers from the product edit form. When creating or editing an External product:
  1. Go to the product’s edit page
  2. Find the Supplier dropdown
  3. Select the supplier
  4. Click Save
Supplier field on product form
Only External products can be linked to suppliers. Standard, variant, and virtual products are managed from your own inventory.

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How Dropshipping Works

When a customer orders a product linked to a supplier, the order flow is:
  1. Customer places order on your store
  2. You receive the order in the admin panel
  3. You forward the order to the supplier (via email, their portal, or API)
  4. Supplier ships directly to the customer
  5. You add tracking info from the supplier to the order
  6. Customer receives the product
The key difference from regular orders is that you never handle the physical product. The supplier ships directly to your customer.
With dropshipping, you depend on the supplier’s inventory and shipping speed. Make sure to verify your supplier’s reliability before listing their products. Delays or quality issues reflect on your store.

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Supplier Information to Collect

When onboarding a new supplier, gather this information:
InformationWhy You Need It
Order emailTo send purchase orders when customers buy
Product catalogTo know what they offer and at what price
Lead timeTo set customer expectations for delivery
Return policyTo handle customer returns
Payment termsTo manage your cash flow (Net 30, prepaid, etc.)
Minimum orderTo know if there’s a minimum quantity per order

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Best Practices

Verify First

Order samples from a supplier before listing their products. Test quality, packaging, and delivery time.

Track Margins

Use the cost price field on products to track your profit margin on supplier products.

Communicate Clearly

Set clear expectations with suppliers about order format, shipping requirements, and branding.

Keep Notes Updated

Use the Notes field to track payment terms, minimum orders, and special instructions.
For developer details on suppliers, fulfillment workflows, and the dropshipping API, see the Suppliers documentation.