Overview
The Reviews section allows you to:- View all product reviews
- Approve or reject reviews
- Respond to customer feedback
- Monitor review ratings
Accessing Reviews
Click on Reviews in the sidebar to access review management.Review List
The review list displays all reviews submitted by customers:| Column | Description |
|---|---|
| Product | The reviewed product |
| Customer | Who wrote the review |
| Rating | Star rating (1-5) |
| Status | Approved, pending, rejected |
| Date | When the review was submitted |
Empty State
If you don’t have any reviews yet:
Review Moderation
Review Workflow
- Customer submits review - After purchasing a product
- Review enters queue - Pending moderation (if enabled)
- Admin reviews - Approve, edit, or reject
- Published - Approved reviews appear on product pages
Moderation Actions
| Action | Effect |
|---|---|
| Approve | Review is published on the product page |
| Reject | Review is hidden and not displayed |
| Edit | Modify the review content (use sparingly) |
| Delete | Permanently remove the review |
Review Details
Each review contains:- Rating - Star rating from 1 to 5
- Title - Review headline
- Content - Full review text
- Author - Customer name or anonymous
- Date - Submission date
- Verified purchase - If the customer bought the product
Responding to Reviews
You can respond to reviews to:- Thank customers for positive feedback
- Address concerns in negative reviews
- Provide additional product information
- Show that you value customer input
Response Best Practices
Be Professional
Always maintain a professional tone, even for negative reviews.
Respond Promptly
Quick responses show you care about customer feedback.
Be Helpful
Offer solutions for any issues mentioned in reviews.
Say Thanks
Appreciate customers who take time to review.
Review Guidelines
Consider establishing review guidelines for your store:What to Approve
- Honest product feedback (positive or negative)
- Helpful information for other shoppers
- Verified purchase reviews
What to Reject
- Spam or promotional content
- Offensive language or personal attacks
- Reviews for wrong products
- Fake or misleading reviews
- Reviews containing personal information
Impact of Reviews
Reviews affect your business in several ways:| Impact | Description |
|---|---|
| Trust | Positive reviews build credibility |
| SEO | Review content helps search rankings |
| Conversion | Products with reviews convert better |
| Feedback | Learn what customers like/dislike |
Best Practices
- Enable review reminders - Automated emails asking for reviews
- Moderate consistently - Apply the same standards to all reviews
- Learn from feedback - Use negative reviews to improve products
- Showcase reviews - Display reviews prominently on product pages
- Respond to all reviews - Especially negative ones, to show you care